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COMPLAINTS PROCEDURE

Complaints Procedure (Part 1)

Informal stage:

The academy endeavours to solve all complaints at this stage.

Parents/Carers:

Bring the complaint to the attention of the academy.  Usual contacts would be:

  • 1. Year Managers
  • 2. Pastoral Manager (Mrs K. Walton)
  • 2. Headteacher (Mr H. Kemp)

Should the matter have been initially raised with either Year Managers or the Deputy it could be further raised at a second informal stage with the Headteacher.

Complainants not parents of attending students:
Contact the academy directly (5536013 or email).  The academy guarantees to respond to complaints within 2 working days. 
The responder is likely to be one of the 3 posts above.  The procedure would follow therefore as above.

Formal stage:
Following the informal stage a complainant must assess whether the complaint has been handled satisfactorily. 
Should the complainant wish to take the complaint to the formal stage the following procedure should be followed:

  • 1. Complete the academy’s Complaints Procedure Form (Part 2), this can be obtained from Farringdon Community Academy or via the website.
  • 2. Send the form to our Chair of Governors, Mrs G. Hossack using the address on the form or email.

The complaint will be investigated by the Governing Body and a written response will be provided within 2 weeks of receipt of the complaint.

Panel Hearing:
Should the Formal stage fail to satisfy the complainant there is a Panel Hearing Stage.  A complainant will be notified as to the date of the hearing – this will be at least 1 week’s notice.
The panel will consist of directors of the academy and will have one independent member (someone not connected to the academy in any way).

Complaints Procedure PDF
Complaints Procedure Form PDF

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